Business Systems Support Specialist

Pacific Guardian Life is seeking a highly qualified and results driven individual to fill a Business Systems Support Specialist position in our Honolulu office.

The Business Systems Support Specialist is responsible for assisting in the coordination of the TDI and Group Life administration system-related processes and workflows.  This position is expected to assist in the verification, analysis, recommendation and coordination of user-acceptance testing of the various system applications to ensure accurate issuance and maintenance of policy contracts, premiums and claims processing, administration, and reporting.  The specialist will troubleshoot, test, and document issues, modifications and/or updates; in addition, provide Help Desk support by effectively and timely responding to verbal and written requests received via phone and email.  Other responsibilities will include developing and periodically updating a Business Systems Support manual.    


  1. High school diploma. Associate’s Degree is preferred.
  1. Two (2) years of work experience in a business systems support position, preferably in the insurance industry.
  1. Working knowledge of personal computer-based applications, including Microsoft Office Suite and Adobe Acrobat.
  2. Must be able to understand IT concepts as it relates to networking, programming and software development life cycle.
  1. Strong interpersonal and communication skills; is capable of explaining simple procedures both orally and in writing and has excellent phone skills.  Must be able to effectively communicate with vendors and personnel at all levels of the organization.
  1. Able to improve, suggest, and implement recommendations to improve business processes using information technology.
  2. Able to work with moderate to complex databases and create queries.
  3. Willing and able to adapt to change.  Continuous improvement frame of mind. 
  1. Well organized and proven ability to analyze problems.
  1. Proven ability to meet deadlines under pressure and handle multiple projects.

Resumes may be submitted to:

Pacific Guardian Life
Attn: Human Resources
1440 Kapiolani Blvd., Suite 1700
Honolulu, HI 96814
E-mail: [email protected] (link sends e-mail)
Fax: (808) 942-1280

For more information please feel free to contact a member of our Human Resources department at (808) 955-2236.

We offer competitive compensation and benefits packages. 

No relocation assistance provided.